Fletcher Hotels becomes
one team with Oneteam

All-in-one platform to build a winning frontline workforce

Hundreds of HR leaders trust Oneteam to connect, develop, and retain their most important asset.

The Fletcher Hotels
company

With over 7,000 employees across 120+ locations, Fletcher Hotels continues to grow and thrive.

Every day, your team makes a lasting impact on guests—one experience at a time.

A man standing next to a woman in a room.
A man standing next to a woman in a room.
A very tall building with a lot of windows.
A group of people sitting at a table with a laptop.

Fletcher Hotels
is unique

You celebrate a culture inspired by climbers and surfers, valuing quality, integrity, environmentalism, and justice, embracing a minimalist style that’s all about ‘do it our way.’

The frontline challenge

Your company is powered by a large group of frontline workers—spread across multiple locations, rarely at a desk, working in shifts, and often facing high turnover.

Leading and engaging this group is uniquely challenging, yet critical to your success.

A group of people with name tags attached to them.
A man holding his head in his hands.

Low engagement

Due to the nature of the frontline workforce, companies often struggle with higher employee turnover, increased absenteeism, and lower productivity.

All of which ultimately affect customer experience and business performance.

Current processes fail

Most existing solutions simply don’t resonate with frontline employees.

Today’s workforce is tired of navigating a maze of outdated, fragmented tools that were never designed with them in mind.

A woman wearing a hard hat looking at a cell phone.

Note from Oneteam’s founder

Your employees are the heart of Virgin's success. Their engagement directly impacts guest satisfaction—studies show engaged hospitality workers increase customer loyalty by 38%.

When your frontline team feels valued, productivity rises and turnover drops, saving thousands in replacement costs. Making your workforce successful isn't just essential—it's what creates your sustainable competitive advantage in the competitive US hospitality market.

Replacing employees is expensive. By engaging and supporting your frontline teams, you can significantly cut down hiring and training costs while building a more loyal workforce.

Happy employees create happy customers. When your frontline teams feel valued, they deliver better service — leading to higher guest satisfaction, stronger loyalty, and repeat business.

With love,
Ruben
Avatar
Ruben Wieman, Founder & CEO Oneteam
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It’s time for a new way to connect
with frontline employees.

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We call it becoming a #oneteam

The Oneteam Platform

One app that connects everyone at Fletcher Hotels

One app where the entire employee experience becomes phenomenal

The Oneteam Platform

A modulair platform that can be fully tailored to bring the Fletcher Hotels Employee Experience beyond your wildest imagination

Company news
Chat
Communication groups
Employee directory
Documents
Onboarding journey
Offboarding surveys
Quizes
Shift schedule integrations
Payslip integrations
Microlearnings
Academy
Lifecycle surveys
Pulse surveys
AI chat bot
Knowledge base
Important messages
Employee recognition
Performance Management
Birthday celebrations
Shortcuts to other apps
Events
Ideabox
Anniversary celebrations
Ask HR form
Company news
Company news
Chat
Communication groups
Employee directory
Documents
Onboarding journey
Offboarding surveys
Quizes
Checklists
Shift schedule integrations
Payslip integrations
Microlearnings
Academy
Lifecycle surveys
Pulse surveys
AI chat bot
Knowledge base
Important messages
Employee recognition
Performance Management
Birthday celebrations
Shortcuts to other apps
Events
Ideabox
Anniversary celebrations
Ask HR form
Company news
Company news
Chat
Communication groups
Employee directory
Documents
Onboarding journey
Offboarding surveys
Employee recognition
Performance Management
Birthday celebrations
Shortcuts to other apps
Events
Ideabox
Anniversary celebrations
Ask HR form
Company news
Company news
Chat
Communication groups
Employee directory
Documents
Onboarding journey
Offboarding surveys
Quizes
Checklists
Shift schedule integrations
Payslip integrations
Microlearnings
Academy
Lifecycle surveys
Pulse surveys
AI chat bot

We’ve got your back — we’ll guide you every step of the way to becoming #oneteam.

Backed by 10+ years of experience helping hundreds of companies succeed with their frontline teams.

A man standing next to a woman in a room.
A group of people standing around a laptop computer.
50+
Employees
70%
Retention rate
65+
Clients served
1 million
Employees empowered

Hundreds of companies
already became Oneteam

The people platform that turns your frontline workforce into winning teams

“Prior to Oneteam, we could only connect with 20% of our employees, as the rest lacked a business email address. Now, we're reaching over 90% of our workforce, which is truly remarkable"
Annabeth van den Berg,
Internal Communications Officer
100+
Locations
800+
Employees
91%
More reach
<14 days
Setup time
“At Stayokay, we strive to transform our employees into brand ambassadors. Oneteam’s all-in-one digital training and communication platform helps us to do so."
Liza de Vos,
Head of Human Resources
>40%
Better engagement
600+
New employees per year
"When asked, "On a scale of 1 to 5, how much more engaged do you feel with Norah since using Oneteam?" We've scored 4.3 out of 5, which reflects the positive impact Oneteam has on our organization."
Esmay Schipanski,
People and Culture Manager
86%
Better engagement
40%
Increased productivity
"97.3% of our employees actively use Oneteam. The improved communication with and involvement of our frontline employees has a positive impact on our business. The frontline employees are more confident on the floor and can therefore offer the best possible experience to our guests"
Caroline Bosman,
Operations Manager
<14 days
Setup time
98%
Active users
10+
Hotels
"Oneteam helps us to motivate, inspire, and develop our colleagues, which clearly contributes to the success of our business. It really helps us to build a bridge between our desk and non-desk employees."
Natascha Poncia-Kilsdonk,
Recruitment & Development
3000+
Employees
120+
Stores
96%
Active users

The easiest business case you ever made

The monthly subscription fee is less than 1% of average monthly salary

“Since switching to Oneteam, we’ve seen a dramatic improvement in communication and productivity. The all-in-one platform allows us to reach everyone, share updates, and connect seamlessly across departments.”
Eline Ligthart
Employee Journey Manager, Westcord Hotels

Here are some common
questions we get asked

How much are the implementation costs?

We don't charge any implementation fees. With Starter, you get one implementation call. Essential and Professional customers receive unlimited support from our Customer Success team.

Are there any additional costs?

There is a one-off €500 set-up fee if you want an integration with one of our existing integration partners. If you want us to integrate with a new HR/WFM-system, there is a €2.000 set-up fee.

Is it possible to create a fully branded employee app?

In-app branding to match your organization's look & feel is included in the Essential & Professional packages. Essential and Professional customers can also receive a fully whitelabeled app, for an additional €200 per month.

What kind of support can I expect from Oneteam?

Customers with a Starter package get general support through email, chat, and phone. Customers with an Essential package have access to our team of Customer Success Managers and Professional customers get a dedicated Customer Success Manager with priority access.

MONDAY MORNING/ Cloudy/ Weather: Page 38
Hospitality Management

Fletcher Hotels is the fastest-growing hotel organization

A large building with a pool in front of it.
Fletcher Hotels, the fastest-growing hotel organization in the Netherlands, boasts an impressive portfolio of 150 unique hotels. Each location offers a distinctive charm, catering to diverse tastes and preferences, from coastal retreats to historic city escapes.
“Our employee turnover is half the industry standard, a testament to our exceptional workplace culture and commitment to employee satisfaction, and we boast the highest-rated staff in the hotel sector,” says Rob Horikson of Orange Hotels, California.

Is this the future of
Fletcher hotels?

With Oneteam, Fletcher Hotels can expand more quickly by maintaining a high employee retention rate, ultimately benefiting customers.