Want to improve customer satisfaction? Start with your frontline
October 14, 2021
It’s become something of a cliché that “the customer is always right” and you can tell that it’s a cliché because it really doesn’t tell you much – not about most businesses, anyway. According to a recent customer satisfaction survey by Microsoft, 61% of customers around the world have stopped doing business with a company due to a poor customer service experience. Among the Millennial age group, one in two consumers has complained about a brand on social media.
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Improving communication for frontline employees
November 24, 2021
Good internal communication starts with your frontline workers. Up to 70% of the global workforce are non-desk employees, yet they're often overlooked. Discover the most common communication mistakes and 10 practical tips to keep your frontline workers informed and engaged.
The 15 best internal communication tools
October 27, 2021
Explore the most common internal communication tools, from instant messaging and email to all-in-one employee apps. Discover the pros and cons of each to find the best fit for your frontline workforce.
How to improve employee communication with your frontline teams
September 19, 2025
Deskless workers make up approximately 80% of the total global workforce. And yet, it seems they are often treated as an afterthought. In many cases, they are simply disregarded when it comes to company messages, updates, and other forms of employee communication. Below, we’ve highlighted how to ensure your employee communication strategy is optimized for all your employees – whether they sit behind a desk or not.
6 crisis communication tips to keep your employees up to date
March 21, 2020
A clear communication plan provides stability for your organization. Your company is depending on it. Answer questions and take away uncertainty amongst your employees. Make use of our 6 tips for crisis communication!
7 reasons why you should start using an internal communication platform
October 6, 2020
Having one central internal communication platform in place is key for companies with many non-desk workers. In this blog post, we'll share 7 reasons to start using an internal communication platform.
9 simple strategies to boost motivation on the frontline
February 14, 2022
Motivating employees. Surely this is not the first time you hear that it’s pretty much synonymous with increasing engagement and satisfaction, improving work performance, and reducing employee turnover. Motivated employees are more engaged and productive, call sick less often, and are a positive calling card to the outside world. But what exactly shall you do to boost the motivation of your deskless employees? How do you motivate someone, and what can you do better? In this article, we give you 9 useful tips for intrinsically motivating your employees and how you can measure the motivation of your staff.
Social intranets explained: how they connect and engage your employees
January 19, 2022
Nowadays, you can no longer ignore a social intranet. In fact, with the arrival of Facebook, LinkedIn, and Instagram, interaction has taken on a different meaning. These platforms suddenly became available to everyone because they are accessible and fun to use. Therefore, it didn’t take long before they spread to the workplace. But what exactly is a social intranet? And how do you use this within a company?
What is internal communication and why does it matter?
February 16, 2022
While much thought is put into branding and external marketing, the importance of internal communication is often neglected. This is despite the fact that, when done well, it can improve engagement, clarity, and transparency at your company. Whether it concerns an organization-wide culture audit or a smaller-scale update, internal communications should not be undervalued.
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