Employee Experience

Improving communication for frontline employees

November 24, 2021

Good internal communication starts with your frontline workers. Up to 70% of the global workforce are non-desk employees, yet they're often overlooked. Discover the most common communication mistakes and 10 practical tips to keep your frontline workers informed and engaged.

6 easy ways to reduce employee turnover

August 4, 2022

Employee turnover is natural for any organization. People decide to focus on their studies, move, retire or find a job elsewhere that suits them or their ambitions better. And there is nothing wrong with that. The attrition comes when personnel turnover becomes undesirable or too high. The absence of experienced and knowledgeable employees takes a toll on the organization’s overall productivity. How can you reduce employee turnover and ensure that employees stay on longer? We have listed six tips.

7 ways to create a smooth and engaging preboarding experience

December 15, 2021

Preboarding starts right at the moment your new hire signs the employment contract. By having a structured preboarding experience, new employees get engaged with your organization even before their first day of work. And that will improve employee productivity, satisfaction, and retention.

10 effective employee retention tactics for your frontline workforce

November 14, 2022

With the labor shortage still hampering post-pandemic recovery for retail and hospitality organizations, hiring top-performing employees is only half the battle. The actual mission is to know how to retain them long-term. Some people will want to work in retail or hospitality for a longer period, and for some, it is just a part-time job alongside their studies. Sometimes turnover is inevitable if they change careers based on their education, but it’s a total waste if they quit for reasons you can control. Decreasing turnover by a few percent will already have a significant impact. Your employees are your most valuable asset, which is why especially during these unprecedented times, finding the right retention strategy deserves your full attention. We’ve put together a list of concrete ways to round out your employee retention program and boost engagement with your deskless employees.

Want to improve customer satisfaction? Start with your frontline

October 14, 2021

It’s become something of a cliché that “the customer is always right” and you can tell that it’s a cliché because it really doesn’t tell you much – not about most businesses, anyway. According to a recent customer satisfaction survey by Microsoft, 61% of customers around the world have stopped doing business with a company due to a poor customer service experience. Among the Millennial age group, one in two consumers has complained about a brand on social media.

How to ensure a positive Employee Experience

December 2, 2021

Happy employees make happy customers. Research shows that a positive employee experience leads to higher productivity and less absenteeism. Investing in the employee experience is a win-win. But what is it really, and what can employers do to take it to the next level?

The 6 core elements of a successful digital employee experience

September 1, 2021

Employee experience may not receive quite as much attention as other workplace terminology, like engagement, agility, and disruption, but it is arguably much more important. In this blog post, we share the key ingredients for an integrated digital employee experience.

What is internal communication and why does it matter?

February 16, 2022

While much thought is put into branding and external marketing, the importance of internal communication is often neglected. This is despite the fact that, when done well, it can improve engagement, clarity, and transparency at your company. Whether it concerns an organization-wide culture audit or a smaller-scale update, internal communications should not be undervalued.

Selecting the ideal employee software for your deskless workforce: 7 essential ingredients

May 31, 2023

The deskless workforce – so important in retail, hospitality, and countless other industries – needs a tailored solution to ensure they receive a workplace experience that optimizes productivity, communication, and engagement. There’s a new way to connect with your deskless workforce – and some employers are reaping the benefits. Here’s how you can join them.