Employee Experience

Want to improve customer satisfaction? Start with your frontline

October 14, 2021

It’s become something of a cliché that “the customer is always right” and you can tell that it’s a cliché because it really doesn’t tell you much – not about most businesses, anyway. According to a recent customer satisfaction survey by Microsoft, 61% of customers around the world have stopped doing business with a company due to a poor customer service experience. Among the Millennial age group, one in two consumers has complained about a brand on social media.

How to ensure a positive Employee Experience

December 2, 2021

Happy employees make happy customers. Research shows that a positive employee experience leads to higher productivity and less absenteeism. Investing in the employee experience is a win-win. But what is it really, and what can employers do to take it to the next level?

The 6 core elements of a successful digital employee experience

September 1, 2021

Employee experience may not receive quite as much attention as other workplace terminology, like engagement, agility, and disruption, but it is arguably much more important. In this blog post, we share the key ingredients for an integrated digital employee experience.

What is internal communication and why does it matter?

February 16, 2022

While much thought is put into branding and external marketing, the importance of internal communication is often neglected. This is despite the fact that, when done well, it can improve engagement, clarity, and transparency at your company. Whether it concerns an organization-wide culture audit or a smaller-scale update, internal communications should not be undervalued.

Selecting the ideal employee software for your deskless workforce: 7 essential ingredients

May 31, 2023

The deskless workforce – so important in retail, hospitality, and countless other industries – needs a tailored solution to ensure they receive a workplace experience that optimizes productivity, communication, and engagement. There’s a new way to connect with your deskless workforce – and some employers are reaping the benefits. Here’s how you can join them.

6 reasons to invest in employee experience

July 2, 2021

In order to help you build a business case within your organization and make the employee experience an important topic of the business strategy, I’ll share 6 reasons to invest in the employee experience of your deskless employees today.

9 simple strategies to boost motivation on the frontline

February 14, 2022

Motivating employees. Surely this is not the first time you hear that it’s pretty much synonymous with increasing engagement and satisfaction, improving work performance, and reducing employee turnover. Motivated employees are more engaged and productive, call sick less often, and are a positive calling card to the outside world. But what exactly shall you do to boost the motivation of your deskless employees? How do you motivate someone, and what can you do better? In this article, we give you 9 useful tips for intrinsically motivating your employees and how you can measure the motivation of your staff.

Why engaged employees make the best brand ambassadors

April 20, 2021

Put in the most simple terms, employee advocacy is usually defined as the promotion of an organization by its staff. In practice, there is a little more to it than that. Effective employee advocacy relies on an engaged workforce, one that buys into a credible narrative about your brand. It goes far beyond simply telling friends how great your job is or creating the odd LinkedIn post. To be able to put the right employee advocacy program in place, therefore, companies first need to have a strong level of employee engagement. If they can achieve this and are successful in creating a culture of employee advocacy, they’ll benefit from boosted visibility, improved brand perception, and employees that are more optimistic about the company’s future.