Sub-processors
To support the delivery of our services, Oneteam may engage and use data processors (“Sub-processors”) with access to certain personal information.
A subprocessor is an external service or provider that is enlisted by Oneteam to deliver our service to you. As part of that, we may have to share personal information we have collected about you with these providers.
We take the privacy and security of your data very seriously and have strict processes in place to make sure it remains secure. We will not share personal data by default but primarily exchange user identifiers with 3rd party systems. We also regularly review our sub-processors to make sure they have relevant policies and protections in place. More information regarding security at Oneteam can be found here.
The below table provides important information about the identity, location and role of each Sub-processor we use.
Note: all data located in the USA is transferred via SCCs and have implemented all the requirements for the GDPR
Infrastructure Sub-processors
| Sub-Processor | Location | Purpose/Services | More information |
| Amazon Web Services | EU (Ireland, Frankfurt) | File Storage & Database Backups | Website, Data Processing Addendum |
| DigitalOcean | EU (Amsterdam) | Cloud Hosting & Main User Data | Website, Data Processing Agreement |
| Google Cloud Services | USA | Used to support our translations feature in-product | Website, Data Processing Addendum |
Platform Sub-processors
| Sub-Processor | Location | Purpose/Services | More information |
| Twilio SendGrid | USA | Transactional Email Communication | Website, Data Protection Addendum |
| Pusher | EU | Real-time Communication | Website, Data Protection Addendum |
| Datadog | USA | Application & Infrastructure Monitoring | Website, Data Processing Addendum |
| Sentry | USA | Error Reporting & Monitoring | Website, Data Processing Addendum |
| OneSignal | USA | Push Notification Software | Website, Data Processing Agreement (on request) |
Business Operations Sub-processors
| Sub-Processor | Location | Purpose/Services | More information |
| Intercom | EU | Customer Service & Live-chat | Website, Data Processing Agreement |
| ProductBoard | USA | Customer Feedback Collection & Product Planning | Website, Data Processing Agreement (on request) |
| Hubspot | USA | Customer Relations Management | Website, Data Processing Addendum |
| TypeForm | USA | Used for user surveys | Website, Data Processing Agreement |
