Want to improve customer satisfaction? Start with your frontline

It’s become something of a cliché that “the customer is always right” and you can tell that it’s a cliché because it really doesn’t tell you much – not about most businesses, anyway. According to a recent customer satisfaction survey by Microsoft, 61% of customers around the world have stopped doing business with a company due to a poor customer service experience.

6 reasons to invest in employee experience

As an HR, Operations or Internal Communication professional, you obviously want all your employees to be successful and reach their full potential. To achieve this, you'll need to invest in employee experience.

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Onboarding new employees | A step-by-step plan

This blog post will help you organize the onboarding of new employees in the retail and hospitality industry. Use this step-by-step plan before, during, and after the first day at work.

WhatsApp for internal communication? Think again!

Many companies within the retail and hospitality industry are still using WhatsApp as the main tool for internal communications. Read why you should stop using it and learn more about the alternative option.

6 crisis communication tips to keep your employees up to date

Unfortunately the COVID-19 virus affects every business. Hoarding was a big thing in supermarkets whilst the hotel business was seeing a dramatic decrease in bookings. Stock levels decrease and the need for flexible staff is growing. In short; COVID-19 messes with your normal day-to-day business.

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