A skilled workforce is the backbone of any organization, but finding the most effective way to get new employees up to speed and ready for the job is often challenging.
New hire training isn’t one-size-fits-all. Organizations can include multiple training methods and topics to ensure that all new hires receive the necessary knowledge, skills, and tools to become successful and productive teammates. It must happen gradually, and its duration can vary from weeks to months based on roles and responsibilities.
What is a new hire training program?
A new hire training program ensures that training is comprehensive, thorough, and effective. It is a collection of educational materials and activities designed to help new employees learn more about their roles and responsibilities at the new job. A new hire training program includes practical information, like company policies, procedures, tasks, and more abstract concepts like workplace culture, company mission, and team dynamics.
Why is a training program so important?
A well-structured training program is critical to make new hires feel comfortable in their new role. It can be frustrating and cause new hires to leave soon after being hired when not done correctly. A common mistake that even the most successful businesses make is not formally training new employees. Too often, organizations bet that employees will ‘learn as they go,’ then wonder why one-third of the workforce leaves within the first six months.
New hire training incredibly reduces the time it takes for new employees to speed and remain productive during the onboarding process. Benefits of a well-structured new hire training program may include work commitment, productivity, supportive work relationships, procedures standardization, skill development, and more.
What is the difference between training and onboarding?
Contrary to what many people think, training and onboarding are two separate things that are not interchangeable. In all clarity, onboarding is the bigger picture. The scope of an onboarding program is to build a bond between the organization and employees in the first 90 days of employment. Training, however, is more about the specifics, and it’s part of the onboarding process. It covers the technicalities or tasks of the job, such as procedures and skills.
Examples of new hire training programs for frontline employees
Businesses conduct different new hire training programs depending on an organization’s size, requirements, and activities. Here is a list of the most common types of training programs for new frontline employees.
Product knowledge training
Product training includes all the information about your organization’s goods, services, or products that new hires need to learn to start performing in their new role. Product training must be tailored to the needs and function of the new hire, focusing on different aspects of the organization. For instance, in a hotel, they will create training modules on the restaurant menu for the new hires from the f&b department and room cleaning procedures for housekeeping recruits.
With the continuous emerging of newer software and technologies, organizations and employees must constantly stay updated with the latest innovation. Technical training enables the workforce to build or renew core technical skills in order to master the technical aspects of their jobs. For example, here, employees can learn how the ordering system works or the scanning procedures for the stock refill.
Important: technical training needs to be available on-demand. Employees need to be able to consult them whenever they want, better if at their fingertips, like on a mobile-first employee platform.
Safety training is an essential part of your organization-wide commitment to keeping your employees and customers safe. Especially within frontline-based organizations, where employees usually work on their feet, carry weights, and use machinery, workplace health, and safety training are crucial. Make sure to give a clear presentation of all the risks in the workplace, mentioning workplace ergonomics, fire safety, workplace violence prevention, employee health resources, environmental safety.
Tip: visuals always tend to be more impactful than words. Use images, graphic maps, and infographics.
Regulatory compliance training
Each organization should aspire to fully comply with all legislation, rules, and regulations within their industry. For example, in some countries, it is required that whoever works in contact with alcoholic beverages must hold a license for responsible serving, or more commonly, special licenses are required for driving or operating heavy machinery.
Make sure to indicate the legal requirements for the position whenever it’s required and to indicate the official authorities or accredited organizations to refer to.
An effective compliance training program helps prevent poor conduct, minimizes risks, and ensures a better and safe workplace environment for all employees. It educates employees on the laws and regulations applicable to their job function or industry. Some examples of courses covering industry-specific compliance training are anti-harassment, diversity training, cyber security, business ethics.
How to facilitate new hire training
For as long as necessary, we got to admit that these kinds of training are usually not the most fun activities, let alone interactive. To keep your employees engaged and motivated throughout the new hire training program, show them its value, demonstrate a clear link between training and career development, and how this can make them successful in their job. Try to keep the format the most straightforward; long lecture-based training is no longer effective for the modern workforce. With Oneteam Employee Experience Platform you can easily create engaging and interactive training, including quizzes and video training. Learn how Oneteam can help you make your new employees successful from day one.