How to increase employee engagement in the workplace? | 8 tips

Ruben Wieman

Ruben Wieman

Employee engagement is the result of happy and satisfied employees. And that is, of course, one of your goals as an HR manager. You want your employees to be passionate about their work. You want them motivated and make them feel at ease in the workplace.  

Well, there is some great news waiting for all HR managers. Influence employee engagement is mainly up to you! How? By providing a great employee experience (EX). A recent report from Glintic reflects upon the impact of HR departments on employee engagement. Not by chance, 75% of organizations with highly engaged employees are investing a lot in HR and EX.

We summarized for you a list of 8 tips that will help you increase employee engagement within your organization. 

1. Internal communications should be at the heart of your business

Internal communication is key for increasing employee engagement. Employees value communication. 74% of employees want to receive company updates regularly, while 85% declare that this is currently not happening and they receive far too little information. 

How do you make sure your internal communication is efficient and runs smoothly? The answer is technology. More than 90% of your employees own a smartphone. You should see this as an opportunity. Implement an app through which all employees can easily receive and send messages. 

2. The onboarding process: make sure it's in order

This is just a brief outline of how the onboarding of new employees often works:

  • The employee is not properly introduced to his new colleagues in his shift. Often other colleagues do not even know a new employee is starting.
  • The new hire either receives an overload of new information, or he/she has to start working immediately, forced to muddle through on his own.
  • The new employee misses lunch because no one told him what the regular lunchtimes were.
  • The new hire goes home. Tired and unsatisfied. He did not get a great first impression and he wonders if he still wants to work for your organization. 

 

This can be improved: prepare your employees before they start their first day. Make them go through an online pre-boarding It will help making new employees feel more welcome and run the all onboarding process much smoother.

3. Focus on your employee’s development and offer training

 “My frontline staff does not feel the need to develop themselves.” Nonsense. Your employees want development too. Whether it is about developing a new skill or being promoted from cashier to desk clerk: personal development will make them happy.

Turns out, employees who do not feel any level of autonomy feel less involved with the organization. Your non-desk employees need skill development. Only 15% of lower engaged organizations offer growth potential as compared to 44% of all highly engaged organizations.

92% of retail employees indicate that they value receiving training. Nevertheless, almost 33% of them do not receive training at all. There is still a lot of work to be done here. 

4. Appreciation is crucial for increasing employee engagement

Share your appreciation to your employees on a regular basis. According to Harvard Business Review, you need to give your employees three times more positive feedback than negative ones. In 71% of the companies, this leads to a higher employee involvement.

Here a handy tip to put this into practice: use an app. For example Oneteam app allows you to put employees in the spotlight on the timeline, but also send people a personal thank you in dm. Some organizations work with cards sent to someone's home address. And of course, the old-school 'thank you' always works. In any case, it is important that you give your employees personal attention and appreciation. 

5. Make sure to show all basics spaces of the physical workplace

Sounds simple, but do you know how often this goes wrong?

Make sure that your physical workspace is great for your employees. This sounds straightforward, but we see that this often goes wrong for organizations in the retail and hospitality industry. It’s about simple things, but they have a huge impact on your employee’s engagement, for example:

  • The coffee machine that is always out of order
  • Unhealthy snacks
  • Employees need to bring their own lunch or dinner
  • Social areas (such as the canteen) that smell bad
  • Bulging trashcans
  • Dirty toilets

These are all fixable issues. It is therefore a quick win when this is not well-organized. According to Forbes 87% of employees would stay with their employer longer if the basics of the physical workplace are right.

It may be difficult to determine whether your employees are satisfied with certain things or not. An app where you can easily communicate with all your employees could be the answer to this problem. Find more information here.

6. Encourage friendships. Offer your employees the opportunity to become friends with each other

Having great relationships with your employees is a crucial factor for employee engagement. However, for frontline employees, it is more complicated to build relationships at work than for desk-workers.

Non-desk workers work on rotating shifts. Therefore, your complete staff is never there at the same time in the workspace. In addition, they are not working together in one workspace and they don’t have the same work breaks. It is not easy to get to know each other.

And this is just super important! When we have friends at work, we will be more motivated and get the feeling that our work matters,. Insights from Gallup.

Team building is the perfect way to increase job satisfaction and employee engagement. You could for example choose to organize a game night or sports activities. The sky's the limit, as long as it fits your team.

7. Connect work goals to your employee’s work

Make sure goals and work activities are clear for your employees. This has a huge impact on employee engagement. Employees care about the meaning of their work. They want you to pay attention to this.

Heads-up: This is getting more and more important in the future, new generations like Millenials and Gen Z are strongly concerned in this matter. Research, in fact, shows that the purpose of their job is more important than a good salary. (here).

How to put employee engagement into practice? Start by informing your employees. Give them weekly and monthly updates about your company’s goals and show them how they contribute to this.

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8. Listen to your employees and give them a voice

Employees feel appreciated when you give them the feeling that you're truly listening to them. This is crucial to increase employee engagement.

Create a feedback culture: employees must have the feeling that they can be honest about what could be improved and vice versa. This makes them feel more valued.

How to get started? Start using polls and allow your employees to give suggestions via your employee experience platform.

Key takeaway: start implementing an app and increase employee engagement within your organization

Start implementing these 8 tips. Digitize your business. Find a platform with which you can train and onboard your employees. Implement an all-in-one solution and connect this with your existing systems. Get a free demo with Oneteam specialists.

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Onboarding new employees | A step-by-step plan

This blog post will help you organize the onboarding of new employees in the retail and hospitality industry. Use this step-by-step plan before, during, and after the first day at work.

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