FEBO

“Thanks to Oneteam, the speed and effectiveness of our internal communication have greatly improved, and we save up to four times as much in costs since it's an all-in-one solution.”
– Dorian Jiawan, HR Officer at FEBO

Introduction

FEBO is an iconic Dutch cafeteria brand that started in Amsterdam in 1941. Today, there are more than 75 locations across the country. Fourteen of these stores are owned by the company itself, while the rest are run by franchisees.

We spoke with Dorian Jiawan, HR Officer at FEBO. He is responsible for HR policies and strategic projects. Dorian explains how Oneteam helps FEBO connect with employees on the shop floor through one mobile platform for communication, onboarding, and training.

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The challenge

Internal communication at FEBO was inefficient and scattered across many different channels. HQ shared updates via email, WhatsApp, and printed memos on store whiteboards.

This led to several problems:

• Important information did not always reach the right people.
• There was no way to check if messages were received or read.
• Interaction was low, as most communication was one-way.

Dorian explains: “We regularly sent letters to the branches, but we had no insight into whether they were received or read. We also had the Feboodschap, an internal marketing update with fun facts about FEBO. First we emailed it, then printed it, and finally put it up on the whiteboard. Not very efficient, and with hardly any interaction.”

The lack of feedback created frustration and made it harder to involve employees. FEBO needed one central platform to share information, gather input from the shop floor, and strengthen engagement across all stores.

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The solution

FEBO chose Oneteam because of its mobile-first design. Most of their employees don’t work behind a desk and don’t have access to a computer during their shift. With Oneteam, they can simply use their phone to stay informed, whether at work or on the bus.

What convinced FEBO was the fact that Oneteam offered everything in one app:

• Internal communication with two-way interaction.
• Onboarding and e-learning.
• Forms and surveys.
• Work schedules and HR information.

Thanks to integrations with AFAS and Shiftbase, essential HR data and rosters are directly available in the app. “The complete package appealed to us,” says Dorian. “With Oneteam we can bring all communication, onboarding, and learning together in one place.”

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The approach

Implementation went quickly and smoothly. FEBO was live within just five weeks, including the setup, data migration, and system connections.

To make sure everyone knew about the new platform, FEBO:

• Sent a letter to all franchisees and their own stores, explaining what Oneteam was and why it was being introduced.
• Designed a poster campaign to launch the app, which they branded internally as Febook.

Currently, all franchisees, employees of company-owned branches, head office staff, and production workers use Oneteam. The next step is to also onboard employees from the franchise branches.

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The results

Oneteam has had a big impact on FEBO.

• 87.6% of invited employees are active users.
• Internal communication is now faster, clearer, and interactive.
• Employees can reach out to HQ and management directly, something that wasn’t possible before.
• The app has replaced multiple tools and is four times more cost-efficient than previous solutions.

Dorian explains: “Our non-desk employees really value the ease of use, direct communication, and two-way interaction. Even management can now be approached via Oneteam, which is new for us and very much appreciated.”

To further boost engagement, FEBO sometimes runs contests in the app. For example, employees can win cinema vouchers by taking part in polls.

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Looking ahead

FEBO is planning to expand their use of Oneteam. Their complete FEBO Academy for onboarding and training will soon be available in the app. They also plan to use forms more actively and collect feedback from the shop floor more often.

“Oneteam is convenient, easy to use, and efficient,” says Dorian. “Employees can just grab their phone and find everything for work in one app. Information, schedules, onboarding, e-learning, and communication. It’s all there. That makes it the ideal solution for our sector.”