What is an employee satisfaction survey?
The employee satisfaction survey is an essential tool to gather sincere feedback from employees. It is best used to get a thorough idea of what makes an employee stay or get retained by an organization, giving an overview of the workplace mood, morale, and overall job satisfaction. It is excellent support for management and HR to understand multiple employee perspectives and build a positive employee environment.
Why should you conduct an Employee Satisfaction Survey?
Let us delve into some of the key benefits employee satisfaction surveys offer:
- Retain employees
Satisfaction is a critical element in employee retention. Employee Satisfaction Surveys show that an organization values employees’ input and gives them a positive outlet to air their opinions and grievances. It provides a clear picture of your team’s wants and needs, helps identify turnover causes, and increases satisfaction.
- Understand training needs
Lack of internal training and learning programs can lead to solid levels of dissatisfaction amongst employees. They want to do good but are often not trained on the right competencies to outperform and step into higher-level roles. A survey can help you identify gaps and training needs.
- Improve customer satisfaction
Employee satisfaction has a significant impact on customer satisfaction. Happy and engaged employees are more likely to offer better customer service, resolve customers’ complaints, and go the extra mile for the company’s success. Employee satisfaction surveys can help identify the current engagement levels, what makes employees unsatisfied, and pinpoint the most effective improvements to tackle.
- Factors that determine employee satisfaction
What does a satisfied employee look like? There are multiple factors that influence how satisfied or unsatisfied employees are, and they all sum up to create your employees’ experience.
Oneteam Magnet Framework for attracting and retaining deskless employees
30 Employee satisfaction survey questions
Employee Satisfaction Surveys include questions that are crucial for the growth of an organization. Of course, every organization follows its own sets of objectives and characteristics; hence, you better know the best way to flow your questionnaire accordingly.
Just remember: Surveying your employees for valuable feedback involves approaching them to understand their current experience and expectations within your organization. Keeping this in mind, you can carefully craft questions that catch their attention and encourage honest and constructive feedback in their response.
Extra tip: Feel free to mix diverse question formats in your survey. Responses can be as simple as a choice between yes or no, a value on a rating scale, single or multiple choice amongst more articulated options, or even open answers. Try also “true or false” questions for emotional input. E.g., I feel welcomed and appreciated amongst the team.
Here we suggest some customizable and effective employee satisfaction survey questions divided into categories.
Organizational values and culture:
Learn if your employees are aligned with the overall vision, culture, and goals of the organization.
- What do you think about our company culture?
- Does the organization inform you whenever changes are made?
- Do you feel that all people have an equal opportunity to succeed in this organization?
Role and responsibility:
Ask employees if they are satisfied with their job responsibilities, workload distribution, what they like and dislike about their role, and how you can better support them.
4. Is it clear to you how your role contributes to our business?
5. Do you feel your job is challenging enough?
6. Do you have any suggestions regarding the operations and organization of your work?
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Communication:
Learn if your team members are satisfied with the communication at work.
7. Are you satisfied with the communication in your workplace?
8. How promptly do you get informed if something happens?
9. Do you struggle to get information to make better decisions at work?
Management:
Assess how they feel about their managers and supervisors.
10. When something unexpected comes up during work, do you usually know who to ask for help?
11. Do you feel valued and appreciated for your work by your manager(s)?
12. Do your managers and supervisors encourage you to give your best?
13. Do you feel that your opinions are heard and valued by your superior?
14. Do you receive constructive feedback from your managers?
Work-life balance:
Discover how your employees feel about their work-life balance and if they get enough downtime to stay motivated and energized for their jobs.
15. Do you think the environment at work helps you strike the right balance between your work life and personal life?
16. Does your job cause you an unreasonable amount of stress?
17. Do you think you go beyond your limits to fulfill a task?
Teamwork and dynamics:
Find out if team members actively collaborate and get along with one another. You may use this feedback to organize additional team-building activities and encourage interactions.
18. Do you feel like you’re a valuable part of your team?
19. Do you feel connected to our entire organization?
20. Does your team support you and do you feel you work together towards a common goal?
Career development:
Ask your team members if they feel like they have enough opportunities to grow in their roles and what you can do to support them.
21. How satisfied are you with your job? (1-10)
22. Do you believe that there is an opportunity for individual career growth and development within the company?
23. Do you plan to continue working for the organization in the next 2 years?
Training and development:
Learn how they feel about the training possibilities, and if they would like to learn more about some topics. E.g. microlearning about wine for f&b employees.
24. On a scale of 1 to 5, how would you rate your onboarding experience?
25. Do you feel you received enough training to get ready for the job?
26. Do you feel you are learning new skills?
27. Do you think you have had enough training to solve customer issues?
28. Does your job help you with your personal growth?
Benefits and perks:
Learn how much your employees value the benefits you offer, and if they would suggest their friends work for you too.
29. What do you think is the biggest perk of working for our company?
30. Would you encourage your friends to work for our company? Explain why.
3 key considerations before conducting employee surveys
- Define survey goals. There is no one-fits-all survey that is right for every business. There are several types of employee surveys currently available. Finding the right one for your organization depends on your industry, culture, and goals. What do you wish to achieve with your surveys? What are you trying to measure? Employee engagement, onboarding, employee training? Once you have that identified, you’re good to go.
- Keep them anonymous. Employees, especially the younger ones, may feel uncomfortable revealing their true thoughts about the workplace. They may shy away from sharing any information that may hurt someone or fear backlash from managers. Anonymous surveys will help you gather more honest and unbiased feedback.
- Use a survey tool. Using a digital employee survey tool such as Oneteam is ideal for creating a smooth, streamlined process to successfully gather feedback from your employees. The tool will do all the grunt work such as scheduling, collecting data, sending reminders, etc., assuring you that anonymity is respected and all employee data is safe and secure.
Get started with Oneteam’s Employee Satisfaction Surveys.
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