DPD

“Prior to Oneteam, we could only reach 5% of our deskless employees. Now, over 80% of our deskless employees are engaged and actively using Oneteam.”
– Laura Pobusa, Internal Communication Specialist at DPD

About DPD

DPD is Europe’s leading parcel delivery company and part of the Geopost Group. In Latvia, DPD employs over 400 people across 12 locations. The company structure includes office staff, warehouse workers, and couriers on the road.

We spoke with Daniels Polevačiks, Business Development Project Manager, and Laura Pobusa, Internal Communication Specialist, about how Oneteam helped them modernize their communication and build a stronger company culture.

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The challenge

Like many logistics companies, DPD Latvia faced the challenge of keeping everyone informed, especially their deskless workforce.

Daniels explains: “Our structure is split into three groups: office, warehouse, and couriers. The hardest part was delivering information to everyone in an accessible way, especially the couriers who are constantly on the move.”

The tools they used made this even harder. DPD relied on an old SharePoint intranet, bulletin boards, and WhatsApp groups. SharePoint was not designed for modern use. Content was difficult to update, only a handful of admins could manage it, and most importantly, it was inaccessible to employees without a company email address. That meant most warehouse workers and couriers couldn’t even log in.

To fill the gap, managers posted updates on bulletin boards. But this was unreliable. “Messages were often ignored or covered by other notices,” Daniels says. “Employees told us they didn’t know where to find important information. They felt left out.”

The impact was clear:

• Employee engagement was low, especially among non-desk workers.
• Important updates were missed, which created confusion.
• Surveys showed employees felt disconnected from the company.
• Building a strong, unified culture was nearly impossible.

Daniels sums it up: “Although we did our best, the way we communicated was not efficient, engaging, or accessible for everyone.”

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The solution

DPD decided to run an internal employee experience audit. The outcome made one thing clear: they needed a new platform for internal communication, focused mainly on deskless workers in warehouses and on the road.

The team drew up a list of requirements. The new solution had to:

• Work on mobile phones without needing a corporate email.
• Offer a great user experience that was easy for everyone.
• Reach all employees instantly.
• Allow communication within smaller communities, not just company-wide.

Laura explains: “We wanted something that both office staff and couriers could use in the same way. It had to feel simple and familiar, like the apps people already use in daily life.”

They started researching solutions through Google, G2, and by asking other business units. Eventually, they created a shortlist of five vendors and organised demos with each.

“Oneteam was the clear winner,” says Daniels. “It met 98% of our requirements. The design was intuitive, not just for employees but also for admins. It offered much more than internal communication. And it was the best value for money.”

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The approach

Implementation was fast. “Oneteam comes ready with all its features,” Daniels explains. “All we had to do was think about the structure for user data exchange. With support from the Oneteam team, we had everything live in just two weeks.”

The bigger challenge was the launch. How do you get employees who were never engaged before to suddenly join a new platform?

Laura: “We planned the go-live carefully. We created a communication plan that explained why Oneteam was important and how it would make work easier. We targeted all employees, even couriers far away from HQ.”

The result was better than expected. “Within the first week, 67% of employees were already active,” Laura recalls. “That showed us immediately that we had found the right solution.”

Adoption kept growing, and today 86% of all employees in Latvia use Oneteam.

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The results

Oneteam is now the central communication tool at DPD Latvia. It is used for both formal and informal communication, sharing documents, organising events, sending surveys, and more.

Laura: “Our CEO can now instantly reach all employees, something that was impossible before. Couriers and warehouse workers can reply directly to posts and chat with each other. It has really strengthened our culture.”

Daniels adds: “Our goal was to bring the three communities together, office, warehouse, and couriers. We wanted to bridge the gap between HQ and deskless workers, and to strengthen our values. Oneteam has helped us achieve exactly that. Even couriers from the other side of the country now join discussions in the app.”

The numbers speak for themselves:

• Deskless engagement increased from 5% to over 80%.
• Engagement among office workers grew from 25% to 90%.
• All key goals for employee engagement were met or exceeded.
• Paper waste was drastically reduced, since 50-page handbooks for warehouse and couriers are now shared digitally in the app.

Laura: “Employees told us they love the ease of use. Couriers in particular don’t have time to check email. With Oneteam, it’s like opening Facebook, you are up to date within seconds.”

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Looking ahead

DPD continues to expand how they use Oneteam. They run employee satisfaction surveys, event feedback forms, and courier surveys through the platform. They also use Oneteam to share important handbooks and training materials in one central place.

Daniels: “Oneteam helps you solve the challenge all logistics companies face, the gap between people in the office and those in the field. It is easy to use, accessible for everyone, and fits the needs of logistics perfectly.”

Laura agrees: “Oneteam has had a direct impact on engagement, culture, and communication. Our employees feel more connected, more informed, and more involved. That is exactly what we wanted to achieve.”